Increased Operational Efficiencies
• Automated notifications reduce customer need to contact your call center.
Proactive Customer Communications
• Provides regular updates, reminders, and other notifications to customers.
Reduced No-Shows
• Automated trip reminders reduce customer no-shows for scheduled trips.
Real Time Notifications
• Arrival notifications reduce average idle curb time
Subscription Revenue Generation
• Subscription-based model for notification services could provide additional revenue.
Stand-Alone or Value-Added System
Option 1: Functions as a stand-alone system without an existing IVR system. We set up the required telephone environment and install the application.
Option 2: Integrates into existing IVR systems.
Standard Features
Customized Messages
Creates and distributes messages: trip reminders, arrival/departure time of the next bus, emergency messages, current events, service messages, and general announcements.
Telephone/Email Notification
Messages can be automatically sent via phone or email
Contact Management
Customers eligible to receive notifications are synchronized with scheduling database and can be viewed and managed in Ontira Outbound Messaging.
Scheduled Message Delivery
Delivers messages at specific times or by specific events, such as a bus arrival.
Real-time Notification
Uses schedules and times from AVL/MDT systems to trigger notification messages.
Detailed Reporting
Standard and custom reports on outbound message activity.
Optional Features
Text-based Notifications
Delivers messages via e-mail, Personal Digital Assistant (PDA), and Short Message Service (SMS)
Variable Message Signs (VMS)
Displays latest arrival and departure information at transit stops and other locations.
Available through a variety of media channels:
• Telephone
• Email
• Short Message Service (SMS)
• Telephone Device for the Deaf (TDD)
Media Channels
   
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